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Continue ShoppingAt Zeba, every garment is chosen with the same care with which it will one day be worn — for a celebration, a gathering, a moment that matters. We understand that purchasing ethnic luxury wear is not a trivial decision, and we honour that trust.
If for any reason a piece does not meet your expectations, you have 14 calendar days from the date of delivery to request a return, exchange, or refund. Requests made after this window, regrettably, cannot be accommodated.
Please note:
All returns are subject to an in-person inspection at our location before any resolution is processed. Items that do not meet the conditions outlined below will be returned to you without a refund.
To be accepted for return or exchange, every item must be presented in the exact condition in which it was received. Our team will inspect each piece carefully at the time of drop-off. Please ensure all of the following conditions are met:
Items that do not satisfy every one of the above conditions will be declined at inspection and returned to you as-is.
The following items cannot be returned or exchanged under any circumstances, regardless of condition:
A note on alterations:
We strongly advise consulting our sizing guide before making any alterations to your purchase. Once a garment has been altered, it becomes ineligible for return — no exceptions. If you are uncertain about sizing, please reach out before altering.
Once your return has been inspected and approved, you may choose from any of the following resolutions:
01 : Full Refund
Refunded to your original payment method. Card refunds typically appear within 3–7 business days depending on your bank.
02 : Cash Refund
If your original purchase was made in cash, a full cash refund will be issued at the time of inspection approval.
03 : Exchange
Swap for another item of equal or greater value (with a top-up). Subject to current stock availability at the time of exchange.
04 : Store Credit
Issued as a Zeba gift card with no expiry date. Can be applied to any future purchase, including new collection arrivals and Eid drops.
Your preferred resolution will be confirmed at the time of drop-off. Zeba reserves the right to issue store credit in lieu of a refund in exceptional circumstances, which will always be communicated transparently.
Email us at contact@zebastudio.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and your reason. We will confirm eligibility and arrange a drop-off appointment.
Bring the item(s) to our location on Henry Street, Halifax, NS at your confirmed appointment time. Please bring your original receipt or order confirmation.
Once inspected the garment against the eligibility criteria at the time of drop-off. This typically takes 5–10 minutes. You are welcome to wait.
If approved, your chosen resolution — refund, exchange, or store credit — is processed immediately. Card refunds may take 3–7 business days to appear, depending on your financial institution.
All returns and exchanges are processed in person only. We do not accept returns by post or courier at this time. Please contact us to arrange a convenient drop-off appointment.
Henry Street, Halifax, Nova Scotia
Drop-offs are by appointment only. Please email us or reach out via WhatsApp to schedule. We are available Monday through Saturday and aim to offer same-week appointments wherever possible.
We do not charge a handling fee for returns. However, any transportation costs to our location are the responsibility of the customer.
In the rare event that you receive an item with a manufacturing defect — a broken seam, missing embellishment, incorrect colour, or the wrong piece entirely — we will resolve this at no inconvenience to you.
Please contact us within 48 hours of delivery with photographs of the defect and your order number. We will arrange an expedited drop-off and prioritise your case. Defective items are eligible for a full refund, exchange, or store credit at your discretion — irrespective of any sale status.
Important:
Defects reported after 48 hours of delivery may be more difficult to assess and are reviewed on a case-by-case basis. We encourage prompt reporting to ensure the smoothest possible resolution.
We endeavour to respond to all enquiries within 24 hours.
Zeba reserves the right to amend this policy at any time. The version published on this page represents our current policy and supersedes all previous versions. For purchases made prior to any policy update, the policy in effect at the time of purchase applies.
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“Every piece we carry is chosen with intention. We stand behind each one — and behind every woman who wears it.”
— The Zeba Team, Halifax
